Website Terms and Conditions
Terms and Conditions:
These are the terms and conditions ("Consumer Terms and Conditions") which govern your purchase of Hilton gift vouchers (“Gift Vouchers”) via the website located at https://hiltonhotels.skchase.com/ (the “Website”).
The Website is managed and operated by SK Chase Limited ("SK Chase", “we”, “us”, “our”) in its role as a service provider to Hilton Worldwide Limited (“Hilton”). It is SK Chase who will collect payments from you. SK Chase is a company incorporated in Scotland (No SC253912) with its registered office at 31 Palmerston Place, Edinburgh, EH12 5AP.
1.1 The Website offers Gift Vouchers for sale. All prices on the Website are inclusive of VAT (where applicable).
1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.
1.4 If purchasing a Gift Voucher through the Website or on the telephone, payment shall be taken by SK Chase by credit or debit card. You can make payments with the following cards: Mastercard, Visa, Delta, American Express, Switch or Solo). Please note that any payments deducted by SK Chase from your account or refunded back to you will appear on your statement as being from SK Chase.
1.5 You undertake that all details you provide to SK Chase and Hilton for the purpose of ordering any Gift Voucher(s) are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher(s) ordered.
1.6 In order to protect your details during ordering, the Website uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen).
2. Issuing Gift Vouchers
2.1 Once your order for a Gift Voucher has been processed by SK Chase, SK Chase shall be responsible for issuing the Gift Voucher by e-mailing it to you (where available) or posting it to you first class (or special delivery, airmail or international signed for if requested) as per your selection during the ordering process and performing any other terms set out in the Confirmation. Please allow seven (7) days for UK delivery during peak postal time. There is no dispatch or delivery on UK bank holidays or weekends. Please note that postal delivery is by Royal Mail therefore neither SK Chase nor Hilton can be held responsible for delays caused by the postal system. Neither SK Chase nor Hilton accept liability for any delay which may occur in the delivery times which are due to circumstances outside their control. You may cancel an order in such circumstances by contacting SK Chase via the contact details set out in clause 5.1.
2.2 Please note that postage and packaging charges are not included in the Gift Voucher prices. Any postage and packaging charges which apply are advised to you during the check-out and ordering process before you confirm your order. The following supplements will apply:
Email - £0.00
UK First Class - from £2.82 to £3.92
Airmail - from £4.40 to £6.18
UK Special Delivery - from £8.65 to £9.75
International Signed-For - from £9.40 to £12.10
2.3 Orders delivered by post will be dispatched in accordance with the following timescale:
• For orders placed on a working day (Monday - Friday, excluding bank holidays) before 12 noon (UK time), the order will be dispatched the same day.
• For orders placed on a working day after 12 noon (UK time) or on a weekend day, the order will be dispatched the next working day.
2.4 The following postal delivery options are available to customers ordering from the UK:
(1) UK first class delivery - standard Royal Mail UK first class delivery service. Please then allow five (5) working days for the Gift Voucher(s) to be delivered by Royal Mail. Please note that UK first class post does not guarantee delivery within above timescales, and cannot be traced if it goes missing.
(2) UK Special delivery - standard Royal Mail UK Special delivery. This will be tracked by Royal Mail and requires a signature from the recipient. Special Delivery guarantees receipt of the Gift Voucher(s) by 1pm on the next working day (not weekends). Please make sure that you (or the recipient) are available to sign for the delivery otherwise it will be returned to the sorting office for collection. Please note that if you place an order on a Friday before 12 noon, Royal Mail will not guarantee delivery on Saturday but will guarantee delivery by Monday.
(3) Airmail - standard Royal Mail Airmail delivery. This should be selected for any overseas Gift Voucher orders.
(4) International Signed For - standard Royal Mail Recorded Overseas delivery. As with UK Special delivery the delivery is recorded and a signature is required upon delivery. If you use International Signed For with Airmail delivery, Royal Mail has a target time of within five (5) working days to Western Europe, six (6) working days to Eastern Europe and seven (7) working days for the rest of the world. By surface mail, it may take up to two (2) weeks for Western Europe, four (4) weeks for Eastern Europe, and up to eight (8) weeks elsewhere. If your item is not delivered, please allow up to twenty five (25) days after posting before you consider it lost. This is because your item may have been held in customs or be in the process of being returned to sender if it could not be delivered for some reason.
2.5 On some occasions where SK Chase has dispatched your Gift Voucher order it gets lost in the post. If you have not received your order five (5) days after placing the order (or twenty five (25) days in the case of International Signed For delivery), please contact SK Chase via the contact details set out in clause 5.1. SK Chase may need to cancel your original order and issue you with new Gift Voucher. In this situation you should destroy the original Gift Voucher if it is eventually received as it will no longer be valid.
2.6 In relation to delivery of Gift Vouchers via email (where available) an automatic email with a Gift Voucher link will be sent within one (1) hour of the transaction being completed. This can be sent to either the purchaser or the recipient of the Gift Voucher(s). This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering an email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address. If you have difficulty opening your Gift Voucher link please see below.
3. Gift Voucher Redemption
3.2 All specific arrangements regarding booking dates and times must be made directly with the hotel, and you should reconfirm any arrangements made with the hotel a few days before the event to avoid disappointment. The hotel will use all reasonable endeavours to meet your request but cannot guarantee any specific date or time.
4.1 The provisions in clauses 4.2-4.5 will apply in respect of all Gift Vouchers, unless: (a) the Gift Voucher is for the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities and the voucher provides for a specific date or period of performance; or (b) the Gift Voucher has been redeemed, in which case the Gift Voucher is non-refundable and non-transferable unless otherwise agreed by Hilton.
4.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Gift Voucher order starting from the date that SK Chase sends you the Confirmation (which is when the contract is formed with us), until either: (a) 14 days from the day after the day of receipt of your Gift Voucher if your contract is for one Gift Voucher; or (b) 14 days from the day after the day of receipt of the last of the Gift Vouchers ordered if your contract is for multiple Gift Vouchers which are delivered on separate days (the "Cancellation Period").
4.3 If you wish to cancel your order either before or after you receive the Gift Voucher(s), you must notify SK Chase within the Cancellation Period that you have decided to cancel the contract. The easiest way to do this is to contact SK Chase in accordance with clause 5.1 or you may use the cancellation form which can be accessed by clicking here which you can fill out and return to SK Chase by email. If you decide to cancel by email, with or without the cancellation form, your cancellation will be effective from the date you send SK Chase the email.
4.4 If you cancel the contract within the Cancellation Period in accordance with clause 4.3, SK Chase will refund you the price you have paid for the Gift Voucher(s) within 14 days after the day on which SK Chase receives the notice of cancellation from you (irrespective or not of whether you have received the Gift Voucher(s).)
4.5 If the postal delivery option was chosen, refunds provided by SK Chase under clause 4.4 will include the outbound delivery cost, unless you chose to have the Gift Voucher(s) delivered by more expensive means than the cheapest standard delivery option offered to you. In such cases the full outbound delivery cost will not be refunded, but we will refund the cost of the cheapest standard delivery option which you could have chosen (usually UK first class post). If you have already received the Gift Voucher which you have cancelled, you should destroy it. If SK Chase finds that, after it has received your notice of cancellation, that the Gift Voucher has been used, you shall not be entitled to a refund.
5. Complaints procedure and after sales customer assistance
5.1 If you have any questions relating to a purchase you are considering on the Website, how to redeem your Gift Voucher or payments made via the Website, please contact SK Chase at 0344 371 0071 or firstname.lastname@example.org.
5.2 There is further information relating to purchase and use of Gift Vouchers on the Website's Frequently Asked Questions ("FAQs") page, which you may find helpful. The FAQs page is available here: FAQs.
6.1 This section applies only to the extent permitted by law. For the avoidance of doubt, SK Chase and Hilton do not exclude or limit any liability for (a) personal injury (including sickness) or death where this results from the negligence or wilful default of SK Chase or Hilton, or that of their employees, agents or subcontractors or (b) fraud or fraudulent misrepresentation.
6.3 The hotel agrees to provide the services for which the Gift Voucher was purchased in accordance with the description on the Website and the www.hilton.com website (if applicable), at all times with reasonable skill and care. The hotel makes no other warranty or representation.
The Website is protected by copyright, and other intellectual property rights and laws. You may view the Website and download part(s) of it to a personal computer for personal viewing for private purposes, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.
By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, neither SK Chase nor Hilton make any warranties, representations or undertakings that the material on the Website will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. It is your responsibility to take protective steps such as having virus checking software installed on your device.
10. General provisions
10.5 For the avoidance of doubt, Hilton and its subsidiary and holding companies are intended third party beneficiaries of these Consumer Terms and Conditions and may enforce their provisions as if they were a party to them.
10.6 If you access the Website from outside the UK you are responsible for compliance with any local laws relating to access.
11. Governing Law and Jurisdiction